Protect My Order protects your package from loss damage and theft with priority resolution offered on orders at checkout. Simply select the box to opt in. If your order is stolen, damaged in transit, or lost, you will be able to have your problem resolved instantly with a reship or refund. If something should happen to your order in transit and you have opted in to Protect My Order, please email us directly at support@kennyflowers.com and our support team will get a resolution for your order as quickly as possible. Please note that if you opt out of Protect My Order, Kenny Flowers is not liable for lost, damaged, or stolen packages during transit.