Question 1

What is your U.S. return/exchange policy?

Accepted Answer

It’s our goal to make sure you’re completely happy with your 
order. If your order isn’t just the way you like it, we’ll make things 
right.
        If you are not 100% happy, you can:
Exchange your item for a new size/style          Return for store credit          Return for a full product refundFree exchanges in the US: If you would like to exchange for a different item you can do that easily in our returns portal here. Exchanges must be made within 21 days of the date your order was shipped and be delivered back to our warehouse within 30 days of the date your order was shipped.Free returns for store credit within the US: If you would like to return for store credit you can do that easily in our returns portal here. Returns for store credit must be made within 21 days of the date your order was shipped and is also delivered to our returns warehouse within 21 days of the date you received your package. If you select a return for store credit we will send you a prepaid shipping label for your return.   Free refunds to original payment method in the US:  If you would like to start a return for a refund to your original payment method you can do that easily in our returns portal here. Return requests must be made within 21 days of the date your order was shipped and be delivered back to our warehouse within 30 days of the date your order was shipped. Once we receive your return request we will send you a prepaid shipping label for your return. When the return is received your refund will be processed. Note refunds do not include any shipping costs from the original order. Any returns received back to our warehouse, later than 21 days after the date you received your package, will only be eligible for store credit or an exchange.   Final Sale items:  All final sale items are not eligible for return, exchange, refund or credit. Final sale is listed both on the product Damaged and worn items: Please note, we do not accept returns on worn, washed or damaged items, sale items, or group orders. If a worn or damaged item is sent back, please know that it is at your own risk and will not be eligible for any refund, exchange, nor will the item be able to be sent back to you.   If you need any clarification, please email us at support@kennyflowers.com  NOTE: We'll do our best to make sure you have a positive experience. We're open to feedback but do not tolerate the use of name calling or expletives in communication with our team, so please remain respectful. If you’re unnecessarily rude to our team, we’ll happily deduct a little handling fee from your refund and go grab a beer. Please also note that we have the right to refuse any return if we think you are abusing our policies.Holiday Returns:All purchases made during November and December are eligible for a return for store credit or exchange through the designated time. We want to ensure you and your loved ones have the perfect Kenny Flowers 'fit to bring in the New Year! If you would like to exchange for a different item or size, or return for store credit, you can do that easily in our returns portal here to get your free, prepaid return label. All purchases made during November and December are eligible for returns for refund to original form of payment within 21 days of the date your order was shipped. Once we receive your return request we will send you a prepaid shipping label for your return. When the return is received your refund will be processed less an $8 label fee. If you would like to return your purchase, you can do that easily in our returns portal here.

Question 2

What is your international return/exchange policy?

Accepted Answer

We are happy to assist with international returns and exchanges within 45 days of when the order is shipped, but at this time we do not provide labels. If you would like to start an international return or exchange, please complete your return / exchange request by clicking here so we know what you will be sending back. Then, create a standard shipping label, email your tracking information to support@kennyflowers.com, and ship the item to: Kenny Flowers Returns 1946 E. Cedar Street Ontario, CA 91761 United StatesIf you are doing an exchange, we will reimburse you for your return shipping label. If you are doing a return, you will be fully responsible for the cost of shipping the item(s) back to us.We will get your return / exchange squared away after we have received the item(s) and confirmed everything is still in a brand new condition. Please allow 8-10 business days after delivery at our warehouse.Please note, we do not accept returns on worn, washed or damaged items, sale items, or group orders.If you need any clarification, please email us at support@kennyflowers.com/span>

Question 3

How long do U.S. exchanges take?

Accepted Answer

The speed of your exchange depends on how fast you drop your package in the mail. Your exchange order will begin processing as soon as the provided return label has been scanned by USPS and is marked in-transit. If you need your new item right away, please go ahead and order it on the site and we will give you a full return credit when we receive your exchanged item back. If that is the way you want to go, just let us know by emailing support@kennyflowers.com!

Question 4

How long do U.S. returns take?

Accepted Answer

We’ll reimburse your original method of payment once we have received the product and confirmed there are no cranberry vodka spills, cigar burns, suntan lotion or lipstick kisses on it. Please allow 7-14 business days after delivery at our warehouse. Thanks for understanding, as we are a small business and doing our best to make everyone happy. If you are returning for store credit, we’ll send through a gift card code as soon as the provided return label has been scanned by USPS and is marked in-transit.

Question 5

How can I cancel or make changes to my order?

Accepted Answer

If you need to make any changes to an order, simply email support@kennyflowers.com
 with your request. We address all inquiries as soon as possible and we 
will do all we can to make this change, however, it is not guaranteed. 
Our warehouse is not on island time and works hard to get your order 
packed and shipped within one business day. We can not make any 
cancellations or changes once our warehouse has processed and packed 
your order. If an order is unable to be cancelled before it is shipped, 
please use our portal to return the order once it arrives.
        If an order ships before an address is able to be corrected, 
we unfortunately are unable to make any changes. You will need to 
contact the carrier directly to request that it is re-routed. We ship 
all orders to the address given at checkout and are not liable if the 
address is not correct at the time of shipping.

Question 6

How can I cancel or make changes to my order?

Accepted Answer

If you need to make any changes to an order, simply email support@kennyflowers.com
 with your request. We address all inquiries as soon as possible and we 
will do all we can to make this change, however, it is not guaranteed. 
Our warehouse is not on island time and works hard to get your order 
packed and shipped within one business day. We can not make any 
cancellations or changes once our warehouse has processed and packed 
your order. If an order is unable to be cancelled before it is shipped, 
please use our portal to return the order once it arrives.        If an order ships before an address is able to be corrected, 
we unfortunately are unable to make any changes. You will need to 
contact the carrier directly to request that it is re-routed. We ship 
all orders to the address given at checkout and are not liable if the 
address is not correct at the time of shipping.

Question 7

When can I communicate with a Kenny Flowers Customer Success All-Star?

Accepted Answer

Our Customer Success team is eager to get you bloomin' in your new KF 
threads! An all-star representative will be available to help answer any
 of your questions Monday - Friday between 9:00AM - 6:00PM EST. While we
 try to respond as quickly as possible, please allow one business day 
for a response!

Question 8

How long will it take to get my Kenny Flowers?

Accepted Answer

We’re as excited as you to get you your new KF gear. You can 
expect a smooth USPS delivery within 3-5 business days and some great 
gear for your next adventure. If you need your order in a hurry, please 
select our expedited option during checkout and we’ll take care of it 
from there. When considering the best shipping time, please be aware that the first day of shipping is not counted by the carrier (ex. Monday order with 3 business day shipping will arrive on Thursday).        Here is a little more info on when you can expect your order based on your shipping choice within the United States:Free shipping on orders over $150 – arrives 3-5 business days after your order is shipped
          3-5 Day First Class Shipping – arrives 3-5 business days after your order is shipped          Arrives in 3 Business Days – orders placed before Noon EST arrive in 3 business days
          2 Day Express – orders placed before Noon EST arrive in 2 business days (Hawaii and Alaska may take 3 business days)
Please allow 1 business day for processing during the week, 
or expect your order to ship on Monday if you order on the weekend. We 
aim to ship your order out the same day, but we are a small business and
 can’t always get to every order that day. Orders placed before Noon 
Eastern Time will get priority at the warehouse.You will be emailed a tracking number after your order has been shipped. Please note that carriers do not pickup on U.S. federal holidays, and it is not considered a business day. If you place an order on the weekend with a federal holiday on a Monday, your order will not be picked up by carriers on this day, but the next business day. Please take this into consideration when considering shipping time

Question 9

What is Protect My Order?

Accepted Answer

Protect My Order protects your package from loss damage and theft with priority resolution offered on orders at checkout. Simply select the box to opt in. If your order is stolen, damaged in transit, or lost, you will be able to have your problem resolved instantly with a reship or refund. If something should happen to your order in transit and you have opted in to Protect My Order, please email us directly at support@kennyflowers.com and our support team will get a resolution for your order as quickly as possible. Please note that if you opt out of Protect My Order, Kenny Flowers is not liable for lost, damaged, or stolen packages during transit.

Question 10

How can I find my size?

Accepted Answer

A link/button to view a product's size chart shows up below the add to cart button in the "Sizing" section. If you have any questions please feel free to reach out to us at support@kennyflowers.com.

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