It’s our goal to make sure you’re completely happy with your order. If your order isn’t just the way you like it, we’ll make things right.

If you are not 100% happy, you can:

• Exchange your item for a new size/style
• Return for store credit
• Return for a full product refund

Free exchanges in the US:

If you would like to exchange for a different item you can do that easily in our returns portal here. Exchanges must be made within 21 days of the date your order was shipped and be delivered back to our warehouse within 30 days of the date your order was shipped.

Free returns for store credit within the US:

If you would like to return for store credit you can do that easily in our returns portal here. Returns for store credit must be made within 21 days of the date your order was shipped and is also delivered to our returns warehouse within 21 days of the date you received your package. If you select a return for store credit we will send you a prepaid shipping label for your return. 

Free refunds to original payment method in the US:

If you would like to start a return for a refund to your original payment method you can do that easily in our returns portal here. Return requests must be made within 21 days of the date your order was shipped and be delivered back to our warehouse within 30 days of the date your order was shipped.

Once we receive your return request we will send you a prepaid shipping label for your return. When the return is received your refund will be processed. Note refunds do not include any shipping costs from the original order.

Any returns received back to our warehouse, later than 21 days after the date you received your package, will only be eligible for store credit or an exchange.  

Final Sale items: 

All final sale items are not eligible for return, exchange, refund or credit.

Damaged and worn items:

Please note, we do not accept returns on worn, washed or damaged items, sale items, or group orders. If a worn or damaged item is sent back, please know that it is at your own risk and will not be eligible for any refund, exchange, nor will the item be able to be sent back to you.  If you need any clarification, please email us at support@kennyflowers.com

NOTE: We'll do our best to make sure you have a positive experience. We're open to feedback but do not tolerate the use of name calling or expletives in communication with our team, so please remain respectful. If you’re unnecessarily rude to our team, we’ll happily deduct a little handling fee from your refund and go grab a beer. Please also note that we have the right to refuse any return if we think you are abusing our policies.

Holiday Returns:

All purchases made during November and December are eligible for a return for store credit or exchange through January 15, 2025. We want to ensure you and your loved ones have the perfect Kenny Flowers 'fit to bring in the New Year! If you would like to exchange for a different item or size, or return for store credit, you can do that easily in our returns portal here to get your free, prepaid return label. 

All purchases made during November and December are eligible for returns for refund to original form of payment within 21 days of the date your order was shipped. Once we receive your return request we will send you a prepaid shipping label for your return. When the return is received your refund will be processed less an $8 label fee. If you would like to return your purchase, you can do that easily in our returns portal here.